our #1 Rule:
If you are going to be more than 5 minutes late, please give us a call.
Your artist may have to move you to the next available appointment (which may even be the next day).
Please consider the traffic situations on woodruff rd + downtown when scheduling or leaving for your appointment time.
“Traffic was bad” is an excuse we hear often but unfortunately cannot accommodate.
Our artists keep a very tight schedule, if you are 5 minutes late you will be automatically marked as a no show + will have to reschedule your appointment. (See "no show" policies)
No shows/no calls:
no shows will be automatically added to your account history.
2 no shows will immediately require pre payment or a credit card on file. cards will be charged 50% of service for policy violation.
done within 24 hours of your appointment will be automatically added to your history.
2 cancellations in your history will require pre payment or a credit card on file. cards will be charged 50% of service for policy violation.
please ensure they are seated + supervised at all times for their safety or find child care for your visit.
Browning Studio is not responsible for any items left behind in the service rooms.
Please triple check that you have all of your belongings before leaving the studio.
if we find anything left behind, we will do our best to contact you ASAP + keep your belongings safe.
All product sales are final. Service refunds by commission artists must be authorized by owner. service refunds by independent artists must be done through artist + will be completely separate from browning studio. if you are unsure if your artist is independent or commission, just ask! :)