FAQ
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Where are you located?
We have two studios in Greenville, South Carolina. Both have their own connected parking lots, so you never have to stress about paying or validating.
Browning Midtown: Our first location is at 1941 Woodruff Road, Suite D. It’s a little cozier in size but big on all the Browning vibes.Browning Downtown: Our second studio is right on the edge of Downtown Greenville near Cleveland Park. It’s our newer location + featured on the front of our website. You can find it at 1322 East Washington Street, Suite A1.
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How do I book an appointment?
Browning is a hybrid salon, which means we have two types of artists:
1. Direct Artists — Our in-house team members. All tanning and esthetics services are with direct artists, and about half of our hair artists are too.
2. Independent Artists — These are artists who rent space in our studio but run their businesses separately. You can also book with many of them online. They’re clearly labeled on our Artists page and on Vagaro “Staff” pages.
Booking with Direct Artists:
Online — Available 24/7 on Vagaro. Tap any “book online” button on our website to be directed or download the Vagaro app for free.
Phone — Our Studio Coordinator is available by text or call during communication hours.
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What are communication hours?
We give our artists the freedom to set schedules that fit both their lifestyle and their clients. That means some may start earlier or stay later than our communication hours.
These communication hours are the times when a Studio Coordinator is available to help you with booking, cancellations, reschedules, + general questions:
Weekdays: 9 am – 6 pm
Saturdays: 10 am – 3 pm
Sundays: ClosedNeed to book outside those hours? No problem, you can always schedule online 24/7.
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What is your cancellation or rescheduling policy?
We truly value your time as well as our artists. To keep everything running smoothly, we require a card on file. This is stored securely + will never be charged unless the policy is broken, or if you’d like to use it for easy checkout.
Cancellations — Please give us at least 24 hours notice if you need to cancel or reschedule. This allows our artists the chance to offer the spot to someone on the wait list.
Late arrivals — If you’re more than 5 minutes late to services under 60 minutes, or more than 10 minutes late to services over 60 minutes, we will not be able to provide the service with the quality time it deserves + will be considered a no show.
If either policy is broken, the card on file will be charged 100% of the service.
We know things come up, + we always do our best to work with you to help prevent this, if possible.
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Do you offer gift cards?
Yes, we do! Gift cards are valid if purchased in one of two ways:
Online — Through our official Vagaro platform. When purchased online, the gift card will be attached to the account you’re logged into and/or emailed to you or a designated recipient.
In person — Stop by either of our studios to purchase a physical gift card.
While we do our best to stay ahead of scammers, please only purchase through the official channels above to ensure your gift card is valid.
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How do I know which artist or stylist to choose?
We make it easy to find your perfect match with our Artists page. There, you’ll see every artist at Browning, both direct and independent, along with their specialties, location, + Instagram portfolio.
Not sure where to start? No worries. You can always reach out to our Studio Coordinator, + they’ll help connect you with the artist who’s the best fit for you.
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Do I need a consultation before booking color or extensions?
While consultations are available for most of our services, they’re only required for a few: Global Blonding, Creative Color, and Hair Extensions.
During the consultation, we’ll take a look at your hair, talk through its history and your goals, + go over budget to create a care plan that works best for your lifestyle.
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Do you offer any specialty discounts?
We’d love to give discounts to everyone, and we do our best to keep pricing fair + accessible while still valuing our artist’s work. Every career brings something important to the community (and honestly, most deserve more appreciation). That said, we do have a few special discounts available:
Teachers, Military, and Police: $5 off browning spray tans. Just show proof of occupation to redeem.
Birthdays: Available to everyone! Add your birthday to your online profile or let our Studio Coordinator know. You can redeem $5 off any service within 7 days of your birthday (before or after) as our little gift to you.
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I’m new to tanning, where can I find information and what should I expect?
Whether it’s your very first tan or your hundredth, our Tanning page (found under Services → Tanning) walks you through everything you need to know.
At the top, you’ll see pricing + service details, and as you scroll you’ll find an in-depth FAQ that answers just about every question that comes up.